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Sentiment analysis

October 11, 2019

Speaking with Computers

“Thank you for calling your bank this morning, please tell me in a few words why you have called.” I outlined my query in a few words. “Please

Category iconAI,  Artificial intelligence,  Business,  Business Operations,  Call centre,  Conversation,  Customer journey,  New business models,  Sentiment analysis,  Strategy,  The future of work Tag iconAI,  Artificial intelligence,  Call centre,  conversational ai,  customer engagement,  customer journey,  multi-lingual,  Natural language processing,  natural language understanding,  NLP,  Prediction,  speech recognition,  virtual assistant,  voice recognition

July 31, 2019

Will a Computer Steal My Job?

Every week there are media reports of job cuts due to automation; many due to the implementation of robots in factories or the move of retail sales

Category iconAI,  Artificial intelligence,  New business models,  Organisation structure,  Regulatory compliance,  Reskilling,  Sentiment analysis,  Strategy,  The future of work,  Training Tag iconAI,  Artificial intelligence,  Business,  Call centre,  Change management,  Customer agent,  Customer experience,  Innovation,  Jobs,  Organisation design,  Productivity,  Redundancy,  Regulation,  Reskilling,  Robotics,  Robots,  Skills,  Staff,  Training

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