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Customer journey

October 11, 2019

Speaking with Computers

“Thank you for calling your bank this morning, please tell me in a few words why you have called.” I outlined my query in a few words. “Please

Category iconAI,  Artificial intelligence,  Business,  Business Operations,  Call centre,  Conversation,  Customer journey,  New business models,  Sentiment analysis,  Strategy,  The future of work Tag iconAI,  Artificial intelligence,  Call centre,  conversational ai,  customer engagement,  customer journey,  multi-lingual,  Natural language processing,  natural language understanding,  NLP,  Prediction,  speech recognition,  virtual assistant,  voice recognition

August 15, 2019

Getting Started

To maximise the benefit derived from Artificial Intelligence (AI) tools, it is necessary to continually “train” the algorithms, using updated labelled

Category iconAI,  Artificial intelligence,  Business,  Business Operations,  Customer journey,  Data management,  IT Deployment,  New business models,  Organisation structure,  Regulatory compliance,  Strategy,  The future of work Tag iconAI,  Algorithm,  Artificial intelligence,  Business,  Call centre,  Change management,  Cloud computing,  Customer agent,  Customer experience,  Data,  Innovation,  Intellectual Property,  IT,  Legal,  Operations,  Organisation design,  Pilot,  Prediction,  Productivity,  Regulation,  Regulatory,  Retail

July 19, 2019

Why Now?

The potential Artificial Intelligence (AI) has, to change the way we live is vast. It is predicted to be the next transformational technology. The

Category iconAI,  Artificial intelligence,  Customer journey,  Data management,  Ethics,  New business models,  Organisation structure,  Regulatory compliance,  Strategy,  The future of work Tag iconAI,  Algorithm,  Artificial intelligence,  Bias,  Business,  Call centre,  Change management,  Cloud computing,  Customer agent,  Customer experience,  Data,  Ethics,  Innovation,  Jobs,  Machine learning,  Natural language processing,  NLP,  Organisation design,  Productivity,  Regulation,  Robotics,  Robots,  Skills,  Training,  Transformation

Let's Talk

Please do get in touch to discuss your thoughts about the impact of AI on your organisation; there is no obligation and it’s always good to talk!

Let's Talk

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