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Business Operations

November 10, 2019

It’s All About the Data

Over the last seventy years organisations have purchased and deployed communications and computing technologies to enhance their productivity

Category iconArtificial intelligence,  Business,  Business Operations,  Cloud computing,  cloud storage,  Competitive advantage,  Data management,  differentiation,  IT Deployment,  Organisation structure,  Regulatory compliance,  Strategy,  Trust Tag iconAI,  Artificial intelligence,  big data,  classification,  Cloud computing,  communication,  comparison,  Data,  data lake,  data processing,  estimation,  Prediction,  unstructured data

October 11, 2019

Speaking with Computers

“Thank you for calling your bank this morning, please tell me in a few words why you have called.” I outlined my query in a few words. “Please

Category iconAI,  Artificial intelligence,  Business,  Business Operations,  Call centre,  Conversation,  Customer journey,  New business models,  Sentiment analysis,  Strategy,  The future of work Tag iconAI,  Artificial intelligence,  Call centre,  conversational ai,  customer engagement,  customer journey,  multi-lingual,  Natural language processing,  natural language understanding,  NLP,  Prediction,  speech recognition,  virtual assistant,  voice recognition

August 15, 2019

Getting Started

To maximise the benefit derived from Artificial Intelligence (AI) tools, it is necessary to continually “train” the algorithms, using updated labelled

Category iconAI,  Artificial intelligence,  Business,  Business Operations,  Customer journey,  Data management,  IT Deployment,  New business models,  Organisation structure,  Regulatory compliance,  Strategy,  The future of work Tag iconAI,  Algorithm,  Artificial intelligence,  Business,  Call centre,  Change management,  Cloud computing,  Customer agent,  Customer experience,  Data,  Innovation,  Intellectual Property,  IT,  Legal,  Operations,  Organisation design,  Pilot,  Prediction,  Productivity,  Regulation,  Regulatory,  Retail

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Please do get in touch to discuss your thoughts about the impact of AI on your organisation; there is no obligation and it’s always good to talk!

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